CX Competitive Analysis & Customer Relationships
Know how to excel in the moments that matter to your customers, and stand out against your competitors.
Overview
relationshipTRI*M shows the strength and potential of your customer relationships to inform your customer strategy. It helps you understand your customers’ needs throughout the customer journey, showing how you are positioned against competitors, which moments matter most, and where to invest.
Key stats
25,000
projects we have learned from
120
countries
1,900
companies
Key features
Actionable direction
Guidance from world leaders in customer experience, and learnings from the largest CX benchmark database.
Tried and tested
Based on neuroscience and behavioural economics, our validated approach has strong links to actual customer behaviour.
Powerful partnerships
Partnering with leading platform providers, we design and activate CX programmes to meet your individual needs.
Related solutions
Assess your CX maturity and align your organisation on what you need to achieve for a successful CX transformation.
Discover what makes your experience unique, and how it helps deliver your brand promise.