Customer experience insights

Drive brand growth with meaningfully different experiences

Bridge the gap between customer experience and brand

Benchmark your experience touchpoints against competitors to enhance your brand equity.

ExperienceEvaluator dashboard
Customer experience benchmarking and optimisation

Build distinctive brand associations that drive advocacy and growth

ExperienceEvaluator provides quick insights into the impact of customer experiences on brand, identify key areas for improvement, and understand competitive threats so you can drive business growth through meaningfully different experiences.


Customer experience optimisation

 

Benefits

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Quick, robust, and affordable insights

Utilise rapid customer feedback to continuously refine your offerings at a competitive price with results in as few as four days.
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Superior sample quality

Ensure exceptional outcomes with Kantar Profiles’ advanced fraud detection technology for results you can trust.

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Competitive context

Evaluate your performance against competition across all metrics, understand your category in full, and uncover the ‘why’ behind success to enable strategic improvements.

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Market—leading expertise

Act with confidence knowing that Kantar expertise, advanced technology, and world-class sample ensure reliable and trustworthy results.

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Experience is the primary driver of brand strength
Learn how brands that deliver meaningfully different experiences achieve sustainable growth and command pricing power that competitors cannot match.
Download the report